ADMIN-AS-A-SERVICE
One flat monthly fee. One person to call. One IT that just works.
You don't have an internal IT department today — or the person who "does the IT" should really be doing something else. With Admin-as-a-Service we take over the full day-to-day: endpoints, network, Microsoft 365, helpdesk, backups, and the security baseline. You pay a flat monthly fee per user and you know what IT costs.
If you already have an internal IT lead who has too much on their plate, we take the predictable load — patches, monitoring, tickets, on-call — so your IT lead has time for strategy again. You keep the authority, we bring the scale.
FLAT FEE, NOT TIMESHEET
Fixed monthly price per user. No "we worked five hours for you yesterday" surprises at month-end.
ONE PERSON TO CALL
From Business tier and up: a named technical lead. No ping-pong between ticket queues and ownership.
MONTHLY CANCELLATION
12-month initial term, then 30 days' notice to end of month. We earn your money on, not your signature.
The complete operations package of a modern IT department
Endpoint management
We keep every workstation up to date and secure: Windows and macOS updates, drivers, third-party patches, device inventory, and remote management. Lost devices are locked at the click of a button.
Network operations
We monitor routers, switches, WiFi, VPN and the firewall around the clock. Configuration changes happen inside agreed maintenance windows — with a rollback plan and written record.
Microsoft 365 & identities
We manage user accounts, licenses, mailboxes, and Teams/SharePoint structures. MFA and Conditional Access are on by default. We review licenses quarterly for over-spend. Microsoft licenses themselves are billed separately at list price — we can procure them as a CSP partner, or you keep your direct Microsoft relationship.
End-user helpdesk
One phone number, one email address, one ticket portal. Onboarding new hires, password resets, printer issues, offboarding — with clear response times.
Backup & recovery
Daily backups of workstations, servers, and Microsoft 365 data. We test restores monthly — backups nobody can restore aren't backups.
Security baseline
EDR on every device, mandatory MFA, monthly phishing simulations, and vulnerability scans. Deeper audit and hardening work lives under IT Security.
From first conversation to live operations
Assessment
1–2 days on site. We document your current IT, find the pain points, and deliver a written report — free and with no commitment.
Onboarding
2–4 weeks. RMM agents roll out, identities and backups are set up, knowledge is handed over. You notice little of it — that's intentional.
Operations
From day one of the flat fee: patches, monitoring, helpdesk, backups, security baseline — all running. Your people have one phone number for IT.
Quarterly review
Every three months we sit down: what worked, what's coming, where to invest. With Premium tier this becomes a full vCIO engagement with an IT roadmap.
Transparent per-user flat fees
Three tiers per product line. Tier changes are monthly. All prices net of VAT.
Starter
Solid baseline for offices that don't have an IT concept today.
- Endpoint management: patches, RMM, inventory
- Network: monitoring + tickets
- M365 / identities: user lifecycle, MFA enforced
- Helpdesk: Mon–Fri 8–17
- Response time: 4 h critical / next business day standard
- Backup: email + files, 30 days
- Security baseline: EDR + MFA
- Reporting: monthly email summary
5-user minimum · 12-month initial term
Get in touchBusiness
Full outsourcing of IT operations.
- Everything in Starter, plus:
- Endpoint management with MDM/Intune
- Full network operations (router, firewall, WiFi, VPN)
- M365: Conditional Access & quarterly license audit
- Helpdesk: Mon–Fri 7–19, Sat 9–13
- Response time: 1 h critical / 4 h standard
- Backup: endpoints + M365, 90 days
- Monthly phishing simulation & vulnerability scan
- Monthly written report + named technical lead
- Hardware sourcing at vendor price + 8% · 2 on-site visits included
5-user minimum · 12-month initial term
Get in touchPremium
Business tier, plus strategic engagement.
- Everything in Business, plus:
- 24/7 helpdesk with on-call rotation
- Response time: 30 min critical / 2 h standard
- DR-tested backups with monthly restore tests
- Annual light pen test
- Quarterly business review (vCIO) with IT roadmap
- Full procurement including vendor negotiation (ISP, printer leases, etc.)
- Hardware lifecycle planning with replacement budget
- 4 on-site visits per month included
10-user minimum · 12-month initial term
Get in touchThree tiers for working alongside your internal IT — choose how much of the operational load we take on.
Operate
We take the routine noise off your IT lead.
- Endpoint management: RMM, patches, inventory
- Network monitoring
- M365 tenant monitoring + license watch
- Helpdesk: you stay L1; we filter alerts
- On-call: weekdays 8–18
- Response time: 4 h critical / next business day
- Monitoring of existing backup solution
- EDR health monitoring
- Monthly status report via email
25-user minimum · 12-month initial term
Get in touchOperate Plus
Routine work + helpdesk overflow.
- Everything in Operate, plus:
- MDM/Intune operations
- Network: monitoring + reactive changes
- M365: execute user lifecycle (on-/offboarding)
- L1/L2 helpdesk overflow after handover
- On-call: Mon–Sun 7–22 (critical)
- Response time: 2 h critical / 4 h standard
- Backup operations + monthly restore test
- Operate the phishing simulation
- Monthly 60-minute sync with your IT
25-user minimum · 12-month initial term
Get in touchFull Co-Managed
Fully integrated second IT strand.
- Everything in Operate Plus, plus:
- Endpoint config authority (with your sign-off)
- Network co-operations with change authority
- M365: Conditional Access maintenance
- Full L1–L3 helpdesk for selected topics
- On-call: 24/7 including public holidays
- Response time: 30 min critical / 2 h standard
- DR runbook co-authored with your IT
- Annual tabletop exercise
- Weekly sync + escalation path to security/cloud specialists
50-user minimum · 12-month initial term
Get in touchWhat's included in the price
Our operating tools (RMM, ticketing, monitoring, EDR license), the administration work for everything listed in the tier cards, and our response-time guarantees.
What's billed separately
- Microsoft licenses (M365, E3, E5, Intune add-ons, Defender, Azure consumption): 1:1 at Microsoft list price, either direct from Microsoft or via us as CSP partner.
- Third-party licenses (Adobe, Autodesk, vertical software): 1:1 at list price.
- Hardware: at vendor cost; from tier Business with an 8% procurement fee, at Premium including negotiation.
- On-site visits: €150 travel fee + hourly rate; Business includes 2, Premium 4 visits per month.
- Projects (migrations, office relocations, larger rebuilds): quoted separately at a fixed price.
Add-ons
| Item | Price |
|---|---|
| Server (physical or virtual) – patches, monitoring, backup orchestration | €49 / server / month |
| Site / firewall cluster – network monitoring + configuration authority | €99 / site / month |
| 24/7 helpdesk uplift – Starter tier only | +€15 / user / month |
| On-site visit – Business: 2 included / Premium: 4 included per month | €150 travel + €120 / hr |
| Project hours – migrations, office moves; fixed price on request | €130 / hr |
| Onboarding fee (one-time) – assessment, agent rollout, identity setup | €500 + €25 / user |
| Emergency recovery – except DR-tested backup under Premium | €180 / hr |
Contract terms
- Term: 12-month initial term, then monthly with 30 days' notice
- Price adjustment: max +5% p.a.; inflation > 5% handled by separate agreement
- Payment: net 14 days, SEPA direct debit preferred
- Data protection: GDPR Art. 28 DPA is part of the contract
- Technicians: all based in Germany, no offshore subcontracting
- SLA: response times per the tier table
- Escalation: from tier Business, a named technical lead
IT assessment as a first step
1–2 days on site, written report with a concrete migration plan. Fixed price on request — credited against the onboarding fee on contract signing within 30 days.
The difference is in the daily operations
We operate IT — we don't resell it. Our technicians are based in Germany, speak your language, and know your industry. Outside business hours a 24/7 phone service answers the call, triages by incident type, and pulls in a ThreeBIT technician for technical issues — you reach us on one number, including at 22:00 with the Premium package.
Our flat prices are what they say. No hidden license markups, no minimum tickets, no bundle tariffs with software you don't need. If you get a quote from another MSP for less, ask them what's not included.
Request a consultationA few things to know
Let's talk about your IT
We listen, look at your current IT, and tell you which tier fits your company. Free and with no obligation.